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| Frequently Asked Questions |
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Making order
How can I make an order?
You will find all the available brands in the left menu on every page. Select a brand and click on it. This will take you to the selected brand family page. Then click on the flavor of your choice. It will be automatically added to your shopping cart. Please enter desired quantity and click "Update Cart" to insert it. If you want to buy more than one brand or style just select another brand from the Catalog column and repeat the process. When you are done click "Checkout". You will be taken to Secure Server and you should enter the required information. After that click "Checkout". At this point your credit card information is checked and you will receive an order confirmation at your e-mail.
Why haven't I received the e-mail which you sent me?
There are some reasons why you might not be getting e-mails from us, e.g. it is in your Spam folder or you blocked our e-mail address.
Please check your Spam folder and add our e-mail address support@cheap-24h.com to your address book.
What payment methods are acceptable?
You can pay only by Credit Card (Visa/MasterCard).
Is there a maximum order?
No. The quantity of cigarettes that can be purchased at
Cheap-24h.com is left to the discretion of customers
who must be aware of the laws in force in their country and the sanctions
they may incur.
How can I find out my order status?
After you've placed your order at Cheap-24h.com you will be automatically
notified by E-mail when we approve and ship your order. Please, notice that
we do not ship orders within 24 hours to give you a possibility to change or
update your postal address and / or the order items. In such cases you must
immediately send us an e-mail with your changes. Please enclose your order
number when writing about changes in your order.
About our products
Are the cigarettes sold at Cheap-24h.com first choice?
The cigarettes sold at Cheap-24h.com are of the
highest quality available on the market. We sell brands made in Europe.
Do you sell other brands of cigarettes?
Not currently. The only brands we sell are shown on the Home page.
Is there any difference between the white filter and the brown filter Marlboro Lights?
Yes. The first are made to match the taste of American smokers while the second are suited to European tastes.
Philip Morris does not provide any other information on this matter. According to smokers (and suggestions),
the "white filters" may be slightly stronger. There is only one way to find out. Try them!
Will you be offering other brands in the future?
Yes. The number and type of available brands may change in time.
Delivery
Are there countries to which you do not deliver?
Yes. The cigarettes sold at Cheap-24h.com can be purchased only
from the countries shown in the "country list" at the order form.
Why can't you send me a single parcel containing more cartons?
Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.
If I make an order Saturday, when my order will be sent and how do you ship parcels?
Usually, your order is processed in 24 hours. Orders received on Saturdays
are sent on the first working day following reception (Sundays and public
holidays).
We work with the Registered Priority Airmail only. On the territory of the USA all parcels are delivered by United States Postal Service (USPS).
How can I get the parcel if there is no one at home when the post man comes?
If there is no one at home or there are any other reasons why the parcel cannot be delivered, you will get a notice that will require collecting your package from the post office within 5 days. In case when the order is not collected within 5 days the parcel will be send back to us.
Is it legal to resell cigarettes ordered from Cheap-24h.com ?
No. This is against the law in any country of the world.
Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?
The quantity of cigarettes that can be purchased at Cheap-24h.com is left to the discretion of customers
who must be aware of the laws in force in their country and the sanctions
they may incur if their intention is to resell "duty free" cigarettes. It is
the responsibility of the Buyer to ascertain and comply with the laws
relating to the purchase and use of any tobacco goods. In order to determine
the applicable limits on purchases or taxing responsibilities, if any,
imposed by your particular state, the consumer may want to contact their
state authorities.
Customs
Do you guarantee that no duty will be paid worldwide?
We cannot guarantee that no tax will be paid worldwide because some
countries may occasionally apply the international postal regulations and
standards. In the USA, parcels containing 200 cigarettes are exempted from
taxes.
Guarantee
Will I get my money back or have the goods replaced if the parcel is lost, stolen or damaged?
You will get a refund for the order in case if the parcel is returned to us minus shipping fees. Cheap-24h.com is not responsible for the parcels seized on the territory of your country.
Can I withdraw the order placed with your online store?
You can withdraw your order within 24 hours of its placement.
Non-disclosure
Does Cheap-24h.com use personal data of
customers (mailing address, e-mail address, etc.) for
advertising campaigns or other promotional activities?
We do not sell or rent your personal information to others. The information
provided us as a result of your online purchase, such as your name,
E-mail address, phone number(s) and point of delivery or forwarding address
are only used for shipping.
Does Cheap-24h.com store information on who bought cigarettes online on files?
No, we don't store this information.
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